Responsible Gaming at lv44 — Play Smart, Stay Safe
lv44 believes that gambling should be an enjoyable form of entertainment — not a source of financial stress or personal harm. This page outlines the practical tools, policies, and support resources lv44 provides to every player in Bangladesh, so you can keep your gaming experience positive, controlled, and within your means.
Gaming is Entertainment — Not a Financial Strategy
At lv44, responsible gaming is not a checkbox — it is built into the foundation of how we operate. Every account on lv44.io comes with a full suite of player protection tools that you can activate immediately from your account settings or by contacting our 24/7 support team.
We serve players across Bangladesh — from Dhaka and Chittagong to Sylhet, Rajshahi, Khulna, and Cox's Bazar — and we understand that different players have different circumstances. Whether you enjoy cricket betting during BPL season, live casino sessions via Evolution Gaming, or Fortune Gems slots on your mobile, lv44 wants your experience to remain fun, sustainable, and fully within your control.
For adults aged 21 and above, lv44 offers a safe and reliable platform. We enforce strict age verification for every account and take immediate action if we identify a player who may be experiencing gambling-related harm.
Six Ways lv44 Keeps You in Control
All of the tools below are available to every registered lv44 player at no cost. You can activate them through Account Settings or by contacting [email protected] at any time.
Set a daily, weekly, or monthly deposit ceiling in Bangladeshi Taka (৳) directly from your account settings. Once a limit is active, lv44 will automatically decline any deposit that would cause you to exceed it — whether via bKash, Nagad, Rocket, or bank transfer. Lowering a limit takes effect immediately; raising one requires a 7-day cooling-off period to prevent impulsive changes.
Decide in advance how long you want each gaming session to last. When your chosen session duration is reached, lv44 will display a clear on-screen reminder and, if you have enabled the hard-stop option, automatically log you out. This tool is especially useful for players who enjoy late-night cricket betting or extended live casino sessions and want a built-in check on their time.
Enable periodic reality-check notifications that appear at intervals of your choosing — every 30 minutes, 60 minutes, or 90 minutes. Each notification displays a summary of your current session: time elapsed, net win/loss position in ৳, and the number of bets placed. This gives you an honest snapshot of your session performance and prompts you to make an informed decision about continuing or stopping.
If you need a short break from gambling, activate a time-out period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out your account is suspended for deposits and gameplay — but your balance is preserved and you can still withdraw funds. Time-outs take effect the moment they are requested and cannot be cancelled early by the player.
For players who need a longer or permanent break, lv44 offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent exclusion. A self-excluded account is immediately closed for all gambling activity. lv44 will also suppress all marketing communications to a self-excluded player. To request self-exclusion, email [email protected] or use the Account Settings self-exclusion tool — it is free, immediate, and confidential.
In addition to deposit limits, lv44 allows you to set a maximum net loss threshold for any rolling daily, weekly, or monthly period. If your net losses in that period reach your chosen ceiling, lv44 will automatically suspend your account from further gameplay until the period resets. Like deposit limits, reducing a loss limit is instant; increasing one requires a 7-day review period.
How to Activate Your Protection Tools
Setting up responsible gaming controls on lv44 takes less than two minutes. Follow these steps or contact our support team and we will configure them for you.
Visit lv44.io and sign in using your registered mobile number and password. If you have two-step verification enabled, complete the SMS confirmation step as usual.
Tap or click your account icon in the top-right corner of the screen and select "Account Settings" from the dropdown menu. On mobile, this is accessible from the main hamburger menu.
Within Account Settings, locate the "Responsible Gaming" tab. Here you will find all available tools: deposit limits, session limits, reality checks, time-out, loss limits, and self-exclusion.
Select the tool you wish to activate, enter your chosen value or duration, and confirm with your account password. Your setting takes effect immediately. You will receive a confirmation message to your registered mobile number.
If you cannot access Account Settings or need a protection tool activated urgently, contact [email protected]. Our team is available around the clock (BST UTC+6) and will action your request within minutes.
Is Gambling Affecting You?
If you answer "yes" to three or more of the questions below, we strongly encourage you to contact the lv44 Responsible Gaming team or activate a time-out or self-exclusion on your account.
Do you find yourself gambling with money that was intended for rent, food, bills, or other essential expenses?
Have you tried to stop or reduce your gambling but found it difficult or impossible to do so?
Do you chase losses — continuing to gamble in an attempt to win back money you have already lost?
Has gambling caused conflict or tension with family members, close friends, or colleagues?
Do you feel anxious, irritable, or restless when you are not gambling or when you try to cut back?
Have you borrowed money, sold assets, or taken on debt specifically to fund gambling activity?
Do you find yourself spending significantly more time gambling than you originally intended when you started a session?
lv44 Responsible Gaming Policy
Age Verification — 21+ Requirement
lv44 is a strictly adults-only platform. All players must be 21 years of age or older to register, deposit, or place any wager on lv44.io. During the KYC process, every account holder must provide a valid national ID or passport confirming their date of birth. Any account found to belong to a person under the age of 21 will be immediately suspended, all balances returned to the original payment source, and the account permanently closed. lv44 urges parents and guardians in Dhaka, Chittagong, and across Bangladesh to use device-level parental controls to prevent minors from accessing online gambling platforms.
Affordability and Financial Wellbeing
lv44 encourages every player to set a personal entertainment budget before they start gambling — an amount they can genuinely afford to lose without it affecting their daily financial obligations. Gambling should never be viewed as a way to make money or solve financial problems. Use lv44's deposit limit tools to ensure your spending on the platform stays within your pre-set budget at all times, regardless of whether you are depositing via bKash, Nagad, Rocket, Upay, or direct bank transfer through Dutch-Bangla Bank, BRAC Bank, or City Bank.
Identifying At-Risk Players
lv44's responsible gaming team actively monitors for behavioural patterns that may indicate a player is experiencing gambling-related harm. These include sudden increases in deposit frequency, extended unbroken session durations, rapid wagering after large losses, and contact with support regarding financial difficulties. Where such patterns are identified, lv44 may proactively reach out to the player with responsible gaming information and, where appropriate, apply protective account restrictions even without a player request.
Marketing and Promotions
lv44 does not direct bonus offers, free bet promotions, or seasonal campaign messages (including BPL, IPL, Eid, or Pohela Boishakh specials) to players who have activated a time-out or self-exclusion, or who have been flagged by our responsible gaming monitoring system. Players may opt out of all marketing communications at any time by emailing [email protected] with the subject line "Marketing Opt-Out".
Reach the lv44 Support Team
Whether you need to activate a protection tool, discuss a concern, or simply want to understand your options, lv44's team is available around the clock from Bangladesh Standard Time (BST UTC+6).
Dedicated team for self-exclusion requests, deposit limit help, time-out activation, and problem gambling guidance.
Account queries, deposit and withdrawal help via bKash, Nagad, or Rocket, game questions, and general assistance.
Data access requests, personal data deletion, privacy complaints, and consent management enquiries.
The lv44 support team operates 24 hours a day, 7 days a week — including Eid, Durga Puja, and all public holidays in Bangladesh.
Play Responsibly — Enjoy lv44 on Your Terms
When gaming stays fun and within your budget, lv44 has everything you need — live cricket markets, slots, EVO Live casino, and Fortune Gems. Explore our games or review the FAQ for more player guidance. 21+ only.