Terms & Conditions — lv44 Platform Rules and User Agreement

In these Terms & Conditions, the following definitions apply unless context requires otherwise:

• "lv44", "we", "us", "our" refers to the operator of lv44.io and all associated services, products, and platforms provided thereunder.
• "Platform" means the lv44 website accessible at lv44.io, including all mobile-optimised versions, casino games, sports betting interfaces, payment portals, and account management tools.
• "User", "you", "your" refers to any individual who accesses, registers on, or uses the lv44 Platform in any capacity.
• "Account" means the personal user account created by you upon successful registration on the Platform.
• "Real Money Play" means any wager placed using funds deposited into your lv44 Account, as distinct from any free or demo play mode.
• "Bonus Funds" means any credit awarded by lv44 as part of a promotional offer, welcome bonus, reload bonus, free spin, or similar incentive, subject to applicable wagering requirements.
• "Wagering Requirement" means the minimum number of times Bonus Funds must be staked before they or any winnings derived from them become eligible for withdrawal.
• "BDT" / "৳" means Bangladeshi Taka, the functional currency of the Platform for players based in Bangladesh.
• "MFS" means Mobile Financial Services, including but not limited to bKash, Nagad, Rocket, and Upay.
• "KYC" means Know Your Customer verification procedures, encompassing age verification, identity verification, and source-of-funds checks.

By accessing lv44.io, creating an Account, making a deposit, or placing any wager, you unconditionally accept these Terms & Conditions in their entirety, together with the lv44 Privacy Policy and Responsible Gaming Policy, both of which are incorporated herein by reference.

If you do not agree to any part of these Terms & Conditions, you must immediately cease using the Platform and, if applicable, request account closure by contacting [email protected].

Use of the lv44 Platform is strictly restricted to individuals who meet all of the following criteria at the time of registration and throughout the duration of their Account:

• You are at least 21 years of age. lv44 enforces a minimum age of 21 and will not knowingly permit any person under 21 to register, deposit, or participate in real-money play.
• You are accessing the Platform of your own free will and for personal, recreational purposes only.
• You are not accessing the Platform from a jurisdiction in which online gambling is prohibited under applicable local law.
• You are not currently subject to a self-exclusion order placed with lv44 or any third-party responsible gaming programme.
• You are not acting as an agent, proxy, or on behalf of any third party.

lv44 reserves the right to request documentary proof of age, identity, and address at any time. Failure to provide satisfactory documentation within the timeframe specified by lv44 support will result in temporary suspension of the Account pending verification.

Each individual may hold only one (1) Account on the lv44 Platform. Duplicate accounts — including accounts registered by the same individual under different names, mobile numbers, or device identities — are strictly prohibited and will result in closure of all associated accounts and forfeiture of balances.

When registering, you agree to provide accurate, complete, and current information, including your full legal name, date of birth, residential address, and a valid Bangladeshi mobile number. You must update your account information promptly if any details change.

lv44 reserves the right to refuse registration to any applicant at its sole discretion, without obligation to provide a reason.

You are solely responsible for maintaining the confidentiality of your lv44 Account credentials, including your username, password, and any two-step verification codes. You must not share your credentials with any other person under any circumstances.

lv44 will never ask for your password via email, live chat, or telephone. Any communication purporting to be from lv44 and requesting your password should be treated as fraudulent and reported immediately to [email protected].

You agree to notify lv44 immediately upon becoming aware of any unauthorised access to or use of your Account. lv44 accepts no liability for losses arising from your failure to keep credentials secure, or from your sharing of credentials with a third party.

lv44 strongly recommends enabling two-step verification (2SV) via your registered Bangladeshi mobile number. This feature is available free of charge from Account Settings and significantly reduces the risk of unauthorised access.

lv44 accepts deposits exclusively in Bangladeshi Taka (BDT / ৳) via the following approved payment methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, and City Bank. Deposits via unapproved payment channels will not be credited and may be returned, subject to applicable processing fees.

The minimum single deposit amount is ৳200. There is no maximum deposit limit under standard account conditions; however, lv44 may impose deposit limits on individual accounts as a responsible gaming measure or as a result of a KYC hold.

Deposits made via MFS (bKash, Nagad, Rocket, Upay) are credited to your lv44 Account within seconds of payment confirmation. Bank transfer deposits (Dutch-Bangla Bank, BRAC Bank, City Bank) may take up to 30 minutes during business hours.

• All deposited funds must be used for wagering purposes on the Platform. lv44 is not a financial institution and does not pay interest on deposited balances.
• You confirm that all funds deposited are from legitimate sources and that you are the authorised owner or user of the payment method used.
• lv44 may delay crediting a deposit pending completion of identity or source-of-funds verification.
• Currency conversion is not available on the Platform. All transactions are conducted exclusively in BDT.

Withdrawals from lv44 are processed exclusively to the same MFS wallet or bank account used for the most recent qualifying deposit, in order to comply with anti-money-laundering obligations. Withdrawals to a different payment method require prior approval from the lv44 compliance team.

lv44 targets a withdrawal processing time of 10 minutes for verified accounts using MFS channels (bKash, Nagad, Rocket). This target applies 24 hours a day, 7 days a week, including public holidays in Bangladesh. Bank transfer withdrawals are processed within one (1) business day.

Withdrawal requests are subject to the following conditions:

• Your Account must have completed the KYC verification process in full before any withdrawal is approved.
• Bonus Funds and any winnings derived from Bonus Funds remain subject to applicable wagering requirements and are not withdrawable until those requirements are satisfied.
• Withdrawal requests that exceed ৳50,000 in a single transaction may be subject to additional identity and source-of-funds documentation.
• lv44 reserves the right to delay any withdrawal pending completion of a routine security or compliance review. You will be notified of such a hold within 24 hours.
• lv44 does not charge a withdrawal fee on standard MFS withdrawals. Bank transfer withdrawals may incur a processing fee as communicated at the time of the request.

lv44 may from time to time offer welcome bonuses, reload bonuses, free spins, cashback promotions, and other incentive programmes. All bonuses are subject to the specific terms stated in the relevant promotional communication, which form part of these Terms & Conditions when read together.

Unless stated otherwise in a specific promotion's terms, the following general bonus conditions apply:

• Wagering Requirement: Bonus Funds must be wagered a minimum number of times (as stated per offer) before any winnings can be withdrawn. Wagering requirements are calculated on the Bonus Funds amount only, not on the sum of deposit plus bonus.
• Game Weighting: Not all games contribute equally to wagering requirements. Slot games typically contribute 100%; live casino games and sports bets may contribute a lower percentage or zero, as specified per promotion.
• Time Limits: Bonuses must be used within the validity period stated in the offer. Expired bonuses are automatically removed from your Account along with any associated winnings.
• Maximum Withdrawal from Bonus: Where stated, a maximum withdrawal cap applies to winnings generated from Bonus Funds. Any winnings in excess of that cap will be removed at the time of the withdrawal request.
• One Active Bonus: Only one bonus may be active on your Account at any given time. Accepting a new bonus while a previous bonus is active may result in forfeiture of the earlier bonus.

All sports and cricket bets placed on lv44 are subject to the specific market rules displayed at the time of bet placement. In the event of any discrepancy between displayed odds and the actual odds at settlement, the settlement odds shall govern.

The following general betting rules apply across all sports markets on lv44:

• Minimum Bet: ৳50 per selection unless a higher minimum is stated on the specific market.
• Bet Confirmation: A bet is confirmed only when you receive a bet reference number and the bet appears in your Account bet history. Bets submitted but not confirmed due to connection failure are not valid.
• Price Changes: lv44 operates on a "requested price" basis. If odds change between the time you submit a bet and the time it is processed, you will be notified. You may accept or decline the revised odds.
• Void Bets: lv44 reserves the right to void any bet placed at clearly erroneous odds caused by a pricing error, technical fault, or data feed failure. Stake amounts on voided bets are returned in full.
• Match Abandonment: In the event a cricket or other sports match is abandoned, postponed, or declared a no-result, bets will be settled according to the relevant sport's official rules as interpreted by lv44's trading team.
• In-Play Betting: lv44 offers live in-play betting on selected cricket matches, including BPL and IPL fixtures. In-play odds are updated in real time; lv44 may suspend in-play markets at any time without notice.

All casino games available on lv44, including slot games, live dealer tables, crash games, and virtual sports, are operated by certified third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. The rules of each individual game are governed by that game's own rules as presented within the game interface.

lv44 acts as the commercial operator and does not control or modify the Random Number Generator (RNG) or game outcome logic of any third-party game. All RNGs used by lv44's game providers are independently certified for fairness.

• In the event of a disconnection during a game round, the round will be completed automatically according to the game's engine rules. The result will be recorded and any winnings or losses applied accordingly.
• In the event of a technical error that results in an incorrect game outcome being displayed, lv44 reserves the right to void the affected round and return the wager to the player's balance.
• Published Return-to-Player (RTP) percentages are theoretical long-run averages and do not guarantee any specific outcome in any individual session.

The following conduct is strictly prohibited on the lv44 Platform and may result in immediate account suspension, permanent closure, forfeiture of balances, and reporting to relevant authorities:

• Providing false, inaccurate, or misleading information at registration or during any verification process.
• Registering or operating more than one Account on the Platform.
• Using the Platform if you are under 21 years of age.
• Colluding with other players to manipulate game or betting outcomes.
• Using automated software, bots, scripts, or any artificial means to interact with the Platform.
• Exploiting software bugs, errors, or vulnerabilities for financial gain. Any such gains will be reversed.
• Engaging in money laundering, structuring of deposits, or any transaction intended to conceal the origin of funds.
• Engaging in bonus abuse or arbitrage wagering strategies designed to extract guaranteed value from promotional offers.
• Attempting to charge back a deposit via your MFS provider or bank after that deposit has been wagered on the Platform.
• Threatening, harassing, or abusing lv44 staff in any communication channel.

lv44 reserves the right to suspend or close any Account at any time, with or without prior notice, if lv44 reasonably believes that a breach of these Terms & Conditions has occurred, or if required to do so for compliance, legal, or security reasons.

Upon account closure initiated by lv44 for breach of these Terms, any balance consisting of Real Money Play funds (excluding Bonus Funds and winnings derived from Bonus Funds in breach of bonus conditions) will be returned to the player via the most recently used withdrawal method, after deduction of any amounts owed to lv44.

You may voluntarily close your Account at any time by contacting [email protected]. Voluntary closure requests will be processed within 48 hours. Any eligible Real Money balance will be returned to your registered MFS wallet within 5 business days of closure confirmation.

lv44 is committed to promoting responsible gambling and provides a range of tools to help players manage their gaming activity. These tools include deposit limits, session time reminders, cooling-off periods, and full self-exclusion. All tools are available from Account Settings and take effect immediately upon activation.

Players who believe their gambling may be causing harm are encouraged to activate self-exclusion via Account Settings or by contacting [email protected]. Self-excluded players will not receive promotional communications and will be prevented from accessing the Platform for the duration of the exclusion period.

For detailed information about all available responsible gaming tools and external support resources, please visit our dedicated Responsible Gaming page.

All content on the lv44 Platform, including but not limited to text, graphics, logos, game interfaces, software, data structures, and user interface design, is the property of lv44 or its licensors and is protected by applicable intellectual property law.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial purposes only. You may not reproduce, distribute, modify, reverse-engineer, or create derivative works from any part of the Platform without the prior written consent of lv44.

lv44 collects, processes, and stores personal data in accordance with the lv44 Privacy Policy. By registering on the Platform, you consent to the collection and use of your personal data as described in that policy.

lv44 uses 256-bit SSL encryption across all data transmission channels. Personal data is never sold to third parties for marketing purposes. Data may be shared with payment processors (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank), identity verification providers, and regulatory authorities as required by law.

For a full description of how lv44 handles your data, your rights as a data subject, and how to submit a data access or deletion request, please refer to the Privacy Policy.

To the maximum extent permitted by applicable law, lv44 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to loss of data, loss of profits, or loss of opportunity.

lv44's total aggregate liability to you for any claim arising from or related to the Platform, regardless of the form of action, shall not exceed the total amount deposited by you in the 30-day period immediately preceding the event giving rise to the claim.

lv44 does not warrant that the Platform will be error-free, uninterrupted, or free from viruses or other harmful components. You access and use the Platform at your own risk.

lv44 reserves the right to amend these Terms & Conditions at any time. When material changes are made, lv44 will notify registered users via the email address or mobile number associated with their Account, and will update the "Last updated" date at the top of this page.

Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms & Conditions. If you do not accept the amended terms, you must cease using the Platform and may request account closure.

These Terms & Conditions shall be interpreted and governed in accordance with principles of international commercial law applicable to online gaming operators. Any dispute arising from or in connection with these Terms that cannot be resolved through lv44's internal dispute resolution process shall be referred to binding arbitration.

lv44's internal dispute resolution process is initiated by submitting a written complaint to [email protected]. lv44 commits to providing a substantive written response within 10 business days of receipt of any formal complaint.

For any questions, concerns, or formal complaints relating to these Terms & Conditions, please contact lv44 using the following details:

• General Support: [email protected]
• Privacy & Data Enquiries: [email protected]
• Responsible Gaming: [email protected]
• Support Hours: 24 hours / 7 days (BST, UTC+6)

All email addresses above are for written correspondence only and must be used as plain-text addresses — not as clickable links. lv44 aims to respond to all written enquiries within 24 hours during normal operating conditions.